Willowood Ventures Privacy Policy

1. Introduction

Willowood Ventures LLC ("Willowood Ventures," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our website, services, and SMS communications.

We understand that protecting your information is not just a legal obligation but a fundamental business imperative. Our commitment to your privacy goes beyond mere compliance; it's about preserving the integrity of your business and the trust your customers place in you.

3. Information We Collect

3.1 Personal Information

We collect information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Business information
• Communication preferences
• Dealership details

3.2 SMS/Text Messaging Information

When you opt-in to receive SMS messages from us, we collect:

• Mobile phone number
• Opt-in consent records
• Message interaction data
• Time and date of consent
• Method of consent (verbal, web form, SMS, etc.)

3.3 Usage Data

We automatically collect:

• IP addresses
• Browser type and version
• Device information
• Pages visited and time spent
• Referring websites
• Geographic location (country/state level)
• Click-through rates
• Conversion data

4. How We Collect Consent for SMS

We gather consent for SMS messaging through multiple methods:

4.1 Verbal Consent

While on the phone with you, we ask if you wish to receive additional information via SMS. If you agree, we:

• Confirm your phone number
• Inform you that message and data rates may apply
• Explain message frequency may vary
• Provide opt-out instructions (reply STOP)
• Direct you to this privacy policy

4.2 Inbound SMS

When you text us first, we consider this as initiating consent for conversational messaging.

4.3 Website Forms

Our website forms that collect phone numbers include clear SMS disclosures stating:

• The purpose of SMS collection
• Message frequency information
• Standard rates apply notice
• Opt-out instructions
• Link to this privacy policy

4.4 Email Consent

We may request SMS consent via email with clear opt-in language and instructions.

4.5 Written Forms

Any written forms include SMS disclosure language and opt-in checkboxes.

5. How We Use Your Information

5.1 Service Delivery

• Provide digital marketing and advertising services
• Deliver Facebook Sales Events
• Execute targeted email campaigns
• Provide Business Development Center (BDC) support
• Send appointment reminders and confirmations
• Process payments and maintain records

5.2 Communications

• Send service updates and important notices
• Provide customer support
• Send marketing messages (only with your consent)
• Deliver transactional messages
• Share campaign performance updates

5.3 Improvement and Analysis

• Analyze service usage patterns
• Improve our website and services
• Develop new features
• Ensure security and prevent fraud
• Customize your experience

6. SMS Messaging Terms

6.1 Message Frequency

Message frequency varies based on your interactions with our services. You may receive:

• Appointment reminders
• Service updates
• Marketing messages (if opted-in)
• Customer support responses
• Campaign notifications

6.2 Message Charges

Standard message and data rates may apply according to your mobile plan.

6.3 Opt-Out

You can opt-out at any time by:

• Replying STOP to any message
• Calling us at 833-735-5998
• Emailing in**@***************es.com

6.4 Help

For help, reply HELP to any message or contact us directly.

7. Data Security

We implement comprehensive security measures including:

• Industry-standard SSL encryption
• Secure data storage systems
• Regular security audits
• Limited access controls
• Employee training on data protection
• Incident response procedures
• Regular security updates and patches
• Multi-factor authentication for system access

8. Data Sharing and Disclosure

8.1 We Do Not Sell Your Data

8.2 Mobile Information Protection

8.3 Limited Sharing

We only share your information:

• With service providers who assist in our operations (under strict confidentiality agreements)
• When required by law or legal process
• To protect our rights or safety
• With your explicit consent

8.4 Service Providers

Our vetted service providers may include:

• Cloud storage providers
• SMS platform providers
• Analytics services
• Customer support tools
• Payment processors

All service providers are contractually obligated to protect your information and use it only for providing services to us.

9. Cookies and Tracking Technologies

9.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings
• Marketing Cookies: Used for remarketing (only with consent)

9.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9.3 Do Not Track

We respect Do Not Track browser settings where technically feasible.

9.4 Third-Party Analytics

We use Google Analytics and similar services to understand how users interact with our website. You can opt-out of Google Analytics by visiting: http://optout.aboutads.info/

10. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update inaccurate information
• Deletion: Request removal of your information
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we process your information

To exercise these rights, contact us at in**@***************es.com.

11. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

SMS consent records are maintained for compliance purposes even after opt-out.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

13. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If you believe we have collected information from a minor, please contact us immediately.

14. California Privacy Rights

California residents have additional rights under CCPA, including:

• Right to know what personal information we collect
• Right to know if we sell or disclose personal information (we do not)
• Right to opt-out of sale (not applicable as we don't sell data)
• Right to non-discrimination

15. International Data Transfers

If you access our services from outside the United States, your information may be transferred to and processed in the United States. By using our services, you consent to this transfer.

16. Digital Services Information

16.1 Service Overview

Willowood Ventures provides digital marketing and advertising services, including:

• Facebook Sales Events
• Targeted email campaigns
• Business Development Center (BDC) support
• SMS marketing campaigns
• Lead generation services

16.2 Payment and Refund Policy

• Full payment required 24 hours before service commencement
• No refunds after service delivery begins
• Refunds provided only if we fail to deliver promised services

16.3 Service Hours

BDC operates 8:00 AM to 10:00 PM EST during campaign periods.

17. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date. For material changes, we will provide additional notice via email or website notification.

---

Accessibility

We are committed to making our privacy practices accessible to all. If you need this policy in an alternative format, please contact us.

---

By using our services or opting into SMS communications, you acknowledge that you have read and understood this Privacy Policy.

This policy is effective as of June 2, 2025 and supersedes any previous agreements.